The Transparent
Civic Conduit.
CivicFlow treats public infrastructure governance not as bureaucratic paper management, but as high-clarity, accountable public telemetry. We ensure urban residents have direct intake into municipal field queues, backed by enforced resolution deadlines and verified citizen confirmation loops.
How We Rebuild Public Trust in City Operations
Every design decision in CivicFlow is anchored in citizen empowerment and measurable municipal performance.
Zero Lost Complaints
Traditional paper grievances disappear into bureaucratic silos. CivicFlow runs category and location routing rules that automatically dispatch issues to responsible municipal field queues within seconds.
Strict SLA Clock Enforcement
Every civic failure has an enforceable resolution deadline (12h to 72h). If a department breaches its SLA window, the ticket is flagged red and automatically escalated to city administrative leadership.
Ground-Truth Verification
No complaints are resolved on paper alone. Field crews must attach photographic evidence and detailed repair notes before proposing case resolution.
The Citizen Confirmation Loop
Municipalities cannot unilaterally close a ticket. Citizens inspect completed work and confirm closure, backed by an unconditional 7-day reopening right if defects persist.
From Street Intake to Verified Closure
Civic grievances move through an immutable 5-stage lifecycle state machine with automated logging of every state change.
SUBMITTED
Captured on mobile with exact GPS coordinates and up to 5 photos under 60 seconds.
TRIAGED
Evaluated by category rules to assign the responsible department and initialize the SLA clock.
IN_PROGRESS
Licensed municipal technicians mobilize with public equipment to execute the repair.
RESOLVED
Field crew uploads completion proof and notes. Triggers citizen notification loop.
CLOSED
Citizen verifies ground truth and closes the ticket, followed by a 1-5 star service rating.
Connected City Departments
CivicFlow integrates directly with municipal engineering teams to dispatch work orders straight to their field tablets.
Waste & Sanitation
Department of Solid Waste Management
Overflowing dumpsters, illegal roadside dumping, street debris, and hazardous waste clearance.
Streetlighting & Power
Electrical Engineering Division
Extinguished street poles, flickering fixtures, exposed low-voltage wiring, and dark corridors.
Roads & Pedestrian Hazards
Roads & Highways Department
Deep vehicle potholes, fractured sidewalks, missing manholes, and damaged median barriers.
Drainage & Sewerage Network
Water Supply & Sewerage Authority
Stormwater stagnation, culvert blockages, sewer pipe overflows, and contaminated supply.
Municipal Dispatch & Public Inquiries
For active emergencies involving open electrical wires, collapsed bridges, or severe gas leaks, contact emergency hotlines immediately.
Emergency Hotlines
333 (National Citizen Helpline)
16100 (City Emergency Operations)
Central Dispatch Headquarters
Nagar Bhaban, Municipal City Hall
Dhaka 1000, Bangladesh
Electronic Public Inquiries
dispatch@civicflow.gov.bd
transparency@civicflow.gov.bd
Public Audit & Integrity
Every complaint submission and status alteration is sealed with cryptographic audit logs open to city ombudsman scrutiny.
Empower Your Neighborhood Today.
Every broken streetlight fixed and clogged drain cleared starts with a citizen taking 60 seconds to file a verifiable complaint.