Your City, In Real Time.
Report, Track, and Resolve Municipal Issues.
Fast geo-tagged civic complaint intake, automated ward routing, and guaranteed SLA resolution for roads, lighting, water, and sanitation.
Active Ward Deployment Grid
Solar grid sensors, automated dispatch, and field resolution crews
Public Municipal Telemetry
Real-time citywide issue resolution & SLA compliance metrics
Core Municipal Services
Every complaint is linked to its designated city department with enforced response timelines and dedicated field technicians.
Recent Public Grievances & Resolutions
Real-time municipal dossiers fetched directly from the backend ledger in First-In, First-Out (FIFO) dispatch sequence.
How CivicFlow Resolves Your City Grievances
From street-level submission to verified municipal completion, every request is guarded by a deterministic state machine and strict SLA timers.
Capture & Geo-Tag
Under 60 seconds on the streetUpload up to 5 photos from your mobile device. Automatic GPS coordinates and landmark tags pinpoint the exact civic failure.
Automated Routing
Zero administrative delaysCategory and ward routing rules immediately assign the grievance to the designated municipal department and active field queue.
Field Action & SLA
Strict deadline enforcementTechnicians mobilize under category SLA clocks (12h to 48h). Progress milestones and investigation notes update live.
Citizen Verification
7-Day Reopen GuaranteeInspect completed work photos before confirming closure. If the issue is not fixed, reopen the case with one click within 7 days.
Municipal SLA Compliance Guarantee
Any ticket breaching its category deadline is flagged red and automatically escalated to administrative leadership.
Department SLA & Permit Tariff Directory
Every grievance category is mapped to a responsible municipal division, a binding SLA resolution window, and transparent digital bKash fee rules.
Pothole & Pavement Hazard
Deep craters, fractured asphalt, damaged footpath slabs, or cave-ins threatening road users.
Illegal Garbage Dumping
Unauthorized waste heaps, overflowing public dumpsters, medical waste, or dead animal clearance.
Commercial Construction & Excavation Permit
Municipal inspection and site utility permit for commercial ground excavation and pipe laying.
Bulk Demolition & Industrial Waste Haulage
Specialized transport and dump site disposal fee for heavy rubble and concrete demolition debris.
Waterlogging & Drainage Choke
Severe stormwater accumulation, clogged street drains, canal blockages, or manhole overflows.
Broken Streetlight & Dark Corridors
Non-functional street lamps, flickering illumination, damaged electrical poles, or exposed wires.
Built on Trust, Verified by Evidence.
Traditional municipal portals lose reports in bureaucratic limbo. CivicFlow enforces deterministic safeguards that keep field operations honest, timely, and verifiable by citizens.
7-Day Citizen Reopening Guarantee
Municipal field crews cannot unilaterally close a ticket. If a pothole reappears or waste is only partially cleared, residents reopen the dossier with one click within 7 days—returning it immediately to active priority dispatch.
Photographic Evidence Gate
Every field resolution requires before-and-after photo attachments and mandatory technician investigation notes before the state machine permits a resolved transition.
Digital bKash & PDF Invoicing
Excavation permits and specialized haulage requests checkout securely via tokenized bKash with instant transaction IDs and downloadable municipal PDF receipts.
Immutable Cryptographic Audit Trail
Every status transition, actor email, routing rule evaluation, and SLA escalation timestamp is permanently recorded in an append-only system audit ledger for full municipal oversight.
Verified Resident Closure Reviews
Every review below is tied to a closed municipal dossier where the reporting resident inspected field proof and verified completion.
“After evening rainfall flooded our lane, I submitted GPS photos on CivicFlow. A suction crew arrived the next morning and uploaded clear proof photos before asking me to confirm closure.”
Farhana Rahman
Resident • Dhanmondi Ward 15
“Two dark street poles near our market entrance were fixed within the 12-hour SLA window. Having a real tracking number instead of a lost paper application changed everything.”
Mahmudul Hasan
Shop Owner • Mirpur Ward 10
“When initial cleanup missed construction bags behind the clinic, I used the 7-day reopen right with one click. The supervisor reassigned a heavy truck and cleared it completely.”
Dr. Nusrat Jahan
Clinic Director • Uttara Sector 7
“Paying the municipal road-cut permit fee via tokenized bKash and downloading an official PDF receipt saved three trips to City Hall. The audit trail is crystal clear.”
Tanvir Ahmed
Civil Contractor • Banani Ward 19
Municipal Bulletins & Infrastructure Advisories
Official engineering schedules, preventive maintenance notices, and municipal policy updates across city wards.
Pre-Monsoon Storm Culvert Desilting Schedule
Nightly high-pressure jetting and box-culvert desilting operations scheduled across primary flood corridors.
Smart High-Mast LED Streetlight Grid Upgrade
Replacement of legacy sodium lamps with telemetry-enabled LED luminaires and automated fault relays.
Digital bKash Permit & Road Excavation Protocol
Updated municipal tariff rules for utility trenching, commercial road cuts, and instant PDF invoice verification.
Secondary Transfer Station & Bulk Waste Timings
Revised morning compaction schedules and on-demand demolition rubble haulage booking for residents.
Frequently Asked Municipal Questions
Everything you need to know about SLA enforcement, automated ward routing, bKash permit invoices, and citizen verification rights.
Subscribe to Ward Maintenance & SLA Alerts
Receive scheduled road-cut advisories, monsoon drainage bulletins, and monthly ward SLA compliance scorecards directly in your inbox.
Spot an Infrastructure Failure in Your Neighborhood?
Don't let potholes, dark corridors, or blocked drains go unreported. Submit a geo-tagged grievance and start the mandatory SLA countdown immediately.